Frequently Asked Questions

Processing Time

Orders take 1 – 2 working days to be processed and packed.

Delivery Options & Cost

Singapore

For orders below S$80:

  • Standard Delivery (No Tracking) : S$3.50
  • Express Delivery (Courier) : S$10.00

For orders S$80 and above:

  • Free Delivery (Registered Mail) : S$0.00
  • Express Delivery (Courier) : S$10.00

Malaysia

We deliver anywhere within Malaysia via Door to Door Delivery (Courier). Delivery Cost will be indicated once you provide your postal code.

How Long Will Delivery Take?

Singapore

Standard Delivery / Registered Mail

 3 – 5 business days excluding weekends and public holidays after processing and payment has been received.

Express Delivery (Courier)

1 – 2 business days excluding weekends and public holidays after processing and payment has been received.

Malaysia

Within 10 business days excluding weekends and public holidays after payment has been received.

**Kindly note that Delivery may sometimes be delayed due to unforeseen circumstances (Eg, festive season, act of god)**

Do you ship internationally?

Currently we ship internationally only to Malaysia.

How will I know if you received my order?

Once your order is submitted, you will receive an email confirmation with an order number and brief summary of your new purchase. Once your order has been processed, you’ll receive an email to confirm delivery of your order.

How do I change or cancel an order?

As your order is processed immediately upon payment, you will not be able to cancel your order. Orders with payment not made within 2 calendar days will be cancelled.

Who can I contact if I have questions about my order?

You can get in touch with a us via email at enquiries@thepalettehouse.com