Privacy Policy

At Momentos by The Palette House, your privacy is super important to us. We’re committed to keeping your personal information safe and being transparent about how we use it. Here’s everything you need to know:
 

What We Collect

When you place an order or sign up with us, we collect a few personal details to make sure your experience is smooth and fuss-free. This may include your:

• Name
• Email address
• Contact number
• Shipping/billing address

We use this info to process your orders, send updates, and (if you’ve opted in) share special offers or news.
 

Payment Information

Don’t worry—we never store your credit card details. All payments are handled securely through a trusted third-party provider, Stripe. The platform handles your financial information with top-level security.
 

How We Use Your Info

Your details help us:

• Process and ship your orders
• Get in touch if we need to clarify anything
• Send you updates about your order
• Share promotions or product launches (only if you subscribe!)

We respect your inbox—you can unsubscribe anytime by clicking the link at the bottom of our emails.
 

Sharing with Third Parties

We only share your information with trusted partners who help us run our store—like delivery services or payment processors. These partners are only given the info they need, and nothing more.

We never sell or trade your data to unrelated third-party marketers. Pinky promise.
 

Cookies & Tracking

Our website may use cookies to:

• Keep track of what’s in your cart
• Improve your browsing experience
• Understand how visitors interact with our site

You can turn off cookies anytime in your browser settings.
 

Data Retention

We keep your information only as long as needed to:

• Fulfil your orders
• Meet any legal or accounting requirements

Once it’s no longer needed, we securely delete or anonymise your data.
 

Your Rights

Under the Personal Data Protection Act (PDPA) in Singapore, you have the right to access, correct, or request deletion of your personal data. Just email us at enquiries@thepalettehouse.com if you’d like to make any updates.
 

Changes to This Policy

We may update this Privacy Policy from time to time to keep things clear and current. Any changes will take effect once posted here, so feel free to check back when needed.
 

Got Questions?

We’re here to help. Reach out to us anytime at enquiries@thepalettehouse.com if you have questions about how we handle your data.
 
Latest Revision : 18 April 2025