Terms and Conditions

Terms & Conditions

Do read through the following Terms and Conditions before making a purchase. By accessing or using www.momentosbytph.com, you acknowledge that you have read, understood, and agree, without limitation or qualification, to be bound by the Terms and Conditions.


Once an order is placed and payment is cleared, we are unable to change/cancel your order. Kindly ensure that the correct item is selected and the mailing address is correct  before making payment. Shipping is carried out during working hours, Monday through Friday, excluding weekends and local public holidays in Singapore. 


We accept payment via major credit cards, debit cards and PAYNOW. All prices displayed are in Singapore Dollars. We do not accept cancellation once payment is cleared.

Defective or Incorrect Item(s) Received

Please send us an email at enquiries@thepalettehouse.com within 7 working days from the receipt of the item(s). Include your contact details, order confirmation number and a close-up shot of the defective area in your email.

An exchange will be done if the item(s) sent to you is certified defective by us. We will reimburse the additional postage costs should we need you to mail the defective item(s) back to us and we will thereafter deliver the exchanged item(s) back to you. There will be no cash refund. 

We will proceed to exchange a defective item only if the item was purchased directly from us. All exchanges will be done via mail only.


We do not accept returns unless the item is defective or incorrectly delivered.


We do not issue a cash refund. We will only provide a similar item exchange if the item is certified defective by us or an incorrect item was delivered.

Modification To Terms and Conditions

We (The Palette House) reserves the right to modify the Terms and Conditions at any time, so do review it frequently. Changes and clarifications will take effect immediately upon posting. 

Latest Revision : 1 November 2020