Terms & Conditions

We encourage you to review the following Terms and Conditions before making a purchase. By accessing or using www.momentosbytph.com, you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.

Orders

Once orders have been placed and payment has been made, Momentos By The Palette House is unable to change/cancel orders upon any customer’s request. Kindly ensure that the correct item has been paid for and the mailing address has been correctly entered before making payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays in Singapore. 

Payment

All payments will be made via Credit/Debit Cards, PayNow (Singapore) or Bank Transfer (Singapore) to the listed account details on the checkout page. Once payment is made, order is final and any cancellation/changes to the order will be declined. Your order will be processed and shipped once payment is cleared.

Defective or Incorrect Item(s) Received

Please drop us an email at enquiries@thepalettehouse.com within 7 working days from the receipt of the item(s). Include your contact details, order confirmation number and a close-up shot of the defective area in your email.

An exchange will be done if the item(s) sent to you is certified defective by us. The Palette House will reimburse the additional postage costs should we need you to mail the defective item(s) back to us and we will thereafter deliver the exchanged item(s) back to you. There will be no cash refund.
We will proceed to exchange a defective item only if the item was purchased directly from us. All exchanges will be done via mail only.

Returns

We don’t accept returns unless it is for a defective or incorrect item.

Refund

We don’t issue a cash refund. We will only provide a similar item exchange if the item is certified defective by us or an incorrect item has been delivered.

Modification To Terms and Conditions

The Palette House reserves the right to modify the Terms and Conditions at any time, so do review it frequently. Changes and clarifications will take effect immediately upon posting.